Refund policy
At Barkus, we value our customers and want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a comprehensive refund policy.
Types of Products and Services Covered
Our refund policy covers all products and services offered by Barkus. This includes physical products such as merchandise and equipment.
Timeframe for Requesting Refunds
Customers have 30 days from the date of purchase to request a refund. After this time has elapsed, we cannot offer a refund. This policy allows customers to have adequate time to evaluate their purchase and determine if it meets their expectations.
Conditions for Refunds
Refunds will be issued for the following reasons:
• The product or service is defective or damaged.
• The product or service does not meet the specifications advertised.
• The product or service is not as described.
Refunds will not be issued for the following reasons:
• Change of mind or no longer wanting the product or service.
• Failure to read or follow product or service instructions.
• Accidental purchase or duplicate purchase.
Refund Process
To request a refund, customers must contact our customer service team at shop@barkus.ca. Our team will review the request and determine if the purchase is eligible for a refund. If the request is approved, the refund will be processed within 5-7 business days.
Please note that refunds will be issued in the same form of payment used for the original purchase. If the original payment method is no longer available, a refund will be issued in the form of a store credit.
Communication of Refund Policy
Our refund policy is clearly stated on our website and in our order confirmation emails. Customers who have any questions or concerns about the refund policy are encouraged to contact our customer service team for assistance.
At Barkus, we strive to provide our customers with high-quality products and services. If for any reason you are not satisfied with your purchase, our refund policy provides a fair and transparent process for obtaining a refund. We appreciate your business and look forward to serving you in the future.
